Terms of Service Effective Date: July 25, 2025 Bosmos, Inc. Welcome to Bosmos. These Terms of Service ("Terms") govern your access to and use of our freelance marketplace, job board, and related services (the "Services"). Please read these Terms carefully before using our Services. 1. Acceptance of Terms By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Services. We may modify these Terms at any time; the updated version will be effective upon posting. Continued use constitutes acceptance. 2. Definitions - User: Anyone who accesses or uses the Services—including Buyers and Sellers. - Buyer: A user who requests and pays for services through the platform. - Seller: A user who offers services (gigs) to Buyers through the platform. - Unverified Seller: A Seller who has not been granted access to participate in matchmaking as a fully verified Seller (due to quality, expertise, identity, or tax verification via Stripe Connect). Unverified Sellers are limited to sending custom gig proposals. - Verified Seller: A Seller who has completed all required verification steps and is eligible for automatic matching and full payout functionality. - Gig: A service offering listed by a Seller. - Custom Gig Proposal: A tailored offer from an Unverified or Verified Seller to a Buyer, outside the standard gig catalog. - Stripe Connect: The payment processing service integrated into our platform. 3. Eligibility You must be at least 18 years old and a resident of the United States to use the Services. By registering, you represent and warrant your eligibility. 4. Account Registration - Account Creation: You must register and provide accurate, complete information. - Security: You are responsible for maintaining the confidentiality of your account credentials and all activity under your account. - Verification: Sellers must complete identity and tax verification via Stripe Connect to receive payouts. Unverified Sellers may still send Custom Gig Proposals subject to usage limits. 5. Services & Transactions - Ordering a Gig: Buyers select and pay for a Gig or accept a Custom Gig Proposal. - Payment & Escrow: Funds are held in escrow via Stripe Connect until delivery and acceptance of the work. - Deliverables: Sellers must deliver completed work as specified. - Inspection & Acceptance: Buyers have a review period (72 hours) to request revisions or reject deliverables. 6. Fees & Payouts - Platform Fees: Bosmos charges a flat percentage fee on all transactions; the current rate is displayed at checkout. - Payment Processing Fees: Stripe Connect fees apply and are detailed in our Fees Schedule. - Payout Schedule: Verified Sellers receive payouts per their selected schedule (instant, daily, weekly). Unverified Sellers may experience delays and reserves (10–30% held for up to 30 days). 7. Unverified Sellers & Risk Controls Unverified Sellers: - May propose Custom Gigs within usage limits. - Cannot receive automatic matching or full payouts until verification. - Are subject to payout delays and fund reserves to mitigate chargeback or non-delivery risk. 8. Cancellations & Refunds - Buyer Cancellations: Allowed if the Seller fails to deliver by the due date plus 24 hours; refunds are issued from escrow. - Seller Cancellations: Sellers may cancel within 48 hours of order creation; Buyers receive a refund. - Mutual Cancellations: Both parties may agree to cancel; refunds are processed per agreement. - Disputes: Unresolved disputes may be escalated to Bosmos Support; decisions are final. 9. Prohibited Conduct You agree not to: - Use the Services for unlawful or fraudulent activities. - Impersonate any person or entity or misrepresent your affiliation. - Upload content that infringes others’ intellectual property rights. - Bypass our payment system or solicit payments outside the platform (applies to 'Matchmaking' only, not 'Custom Gigs'). - Harass, threaten, or abuse other Users. 10. Intellectual Property - Your Content: You retain ownership of content you post. You grant Bosmos a worldwide, royalty-free license to use, reproduce, and display your content to provide the Services. - Platform IP: All rights to Bosmos branding, software, and documentation are owned by Bosmos. 11. Disclaimers & Limitation of Liability - No Warranty: Services are provided “as is” and “as available” without warranties of any kind. - Limitation: To the maximum extent permitted by law, Bosmos’s liability is limited to the total fees paid by the Buyer for the transaction at issue. - Exclusion: Not liable for indirect, incidental, or consequential damages. 12. Indemnification You agree to indemnify and hold harmless Bosmos and its affiliates from any claims, liabilities, damages, and expenses arising from your use of the Services or any violation of these Terms. 13. Termination - By You: You may close your account at any time via account settings or by contacting support. - By Bosmos: We may suspend or terminate your account for breach of these Terms or unlawful activity. - Effect: Termination does not relieve you of obligations incurred prior to termination. 14. Governing Law & Dispute Resolution - Governing Law: These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. - Arbitration: Disputes will be resolved by binding arbitration under the American Arbitration Association rules, except where prohibited by law. - Class Waiver: You and Bosmos waive rights to participate in class actions. 15. Changes to Terms We may update these Terms from time to time. We will notify you of material changes via the platform or email, and update the "Effective Date." Continued use constitutes acceptance. 16. Contact Us For questions, comments, or disputes regarding these Terms, contact: Bosmos, Inc. 311 Nelson St SW, STE 16105, Atlanta, GA 30313 Email: support@bosmos.org Phone: 888-885-7533 Last updated July 25, 2025.